Policies & Troubleshooting

How do I report a claim?
You can contact the Thimble customer support team for non-claims issues. Submit your tech and policy questions here and a member of our support team will ge...
Thu, 7 Nov, 2019 at 5:57 PM
How do I contact Thimble?
If you have a question or comment, you may be able to find the information you're looking for in our support center. If not, feel free to send us a...
Mon, 14 Oct, 2019 at 10:18 PM
I’m a drone pilot, may I use Thimble – General Liability?
Thimble has two apps: “Thimble – General Liability” and “Verifly – Drone Liability.” Verifly – Drone Liability is for aviation liability only. This policy c...
Mon, 14 Oct, 2019 at 10:19 PM
What is an Additional Insured?
An Additional Insured is a party added to a liability policy to extend coverage with regard to a specific job, activity, or location. The person or entity h...
Mon, 14 Oct, 2019 at 10:19 PM
Is there a charge for Additional Insureds?
No. You may designate Additional Insureds on either the drone or CGL policies without additional premium.
Mon, 11 Mar, 2019 at 11:47 AM
May I delete an Additional Insured?
No, for auditability reasons we do not allow Additional Insureds to be deleted after they have been added. If you make a mistake, simply add a new Additiona...
Sat, 19 May, 2018 at 8:39 AM
What do I do if I have a question which is not listed?
Send us a message here with your question.
Mon, 14 Oct, 2019 at 10:20 PM
How do I get technical support or give feedback?
Send us a message here.
Mon, 14 Oct, 2019 at 10:20 PM
Are my card details secure?
Once you submit your card details in the Thimble app they are encrypted and securely stored with Stripe, a PCI Level 1 compliant payment gateway. When your ...
Mon, 14 Oct, 2019 at 10:21 PM
May I add, delete, or modify coverage via email?
No. All changes must be made on the app. We are not able to process any coverage requests including but not limited to additions, deletions or modifications...
Sat, 19 May, 2018 at 9:02 AM

Verifly Insurance Services, Inc. d/b/a Thimble Insurance Services (“Thimble”) is licensed as an insurance producer in the states where it offers insurance products on this website/app for sale. However, the insurance products on this website/app may not currently be available in all states including in the states where the insurance products have not been approved for use by the applicable insurance regulators. Thimble makes no representation that the insurance products on this website/app are appropriate or available for use in any particular jurisdiction. If you access this website/app from a jurisdiction where the insurance products generally or any insurance product specifically are not being offered for sale, you hereby acknowledge and agree that you are viewing this website/app for general informational purposes only.

All insurance products administered by Thimble are subject to the terms and conditions of the insurance policies and all other documentation for such insurance products. Eligibility, pricing and coverage may vary by state, activity / class and other factors. Please be advised that Thimble cannot add, delete, or modify coverage via email.

THE INSURANCE PRODUCTS PROVIDED ON THE THIMBLE PLATFORM AND VIA THE SERVICES ARE UNDERWRITTEN BY MARKEL INSURANCE COMPANY, EXCEPT FOR DRONE INSURANCE PRODUCTS WHICH ARE UNDERWRITTEN BY ONE OR MORE OF THE OTHER INSURANCE COMPANIES LISTED HERE.