CGL Web & Mobile App How-to

Answers to common functionality questions.

CGL - How do I change my name, business name, email address, phone number, or business street address?
To change the profile information for your account on the app or on the web, simply tap your name in the drawer menu, edit any fields that you would like to...
Tue, 15 Oct, 2019 at 12:43 AM
CGL - I forgot my password. What do I do?
On the app, go to the hamburger menu and tap "Already registered? Login" under the Sign Up button. Then tap Reset Password. Enter your email addre...
Tue, 15 Oct, 2019 at 12:26 AM
CGL - How long does it take to purchase a General Liability policy?
You can purchase a policy in 30 seconds or less depending on the options or Additional Insureds you need. We’ve worked very hard with Markel to create a new...
Tue, 2 Apr, 2019 at 11:39 AM
CGL - How do I change my limit? Can I change it after the policy is purchased?
You can select your limit on the policy builder screen in our mobile app or on the web. At this time, you may only select $1,000,000 or $2,000,000.  You...
Thu, 12 Dec, 2019 at 10:26 AM
CGL - How do I purchase a year-long policy?
At this time, you have to extend your policy for 31 days at a time, up to a full year. We are working to make this process easier.
Tue, 2 Apr, 2019 at 11:40 AM
CGL - Can I get a quote without downloading the app?
Yes, you can get an instant quote on our website. We also encourage you to download the app so that your policy preferences are saved for future purchases.
Tue, 15 Oct, 2019 at 12:44 AM
CGL - How do I know if I have purchased a policy?
You will receive the policy documents and receipt by email, see a congratulation screen in the app, and also be able to access the policy in the “Certificat...
Tue, 2 Apr, 2019 at 11:40 AM
CGL - I keep getting a “Contact Support” or another error message when trying to purchase or log in?
You can file a support request by contacting us here. Please include screenshots and a summary of the problem.
Tue, 15 Oct, 2019 at 12:44 AM
CGL - How do I download a spreadsheet of my General Liability policies?
We are developing this functionality, in the meantime, email us at support@thimble.com and we’ll try and help.
Tue, 15 Oct, 2019 at 12:45 AM
CGL - How do I remove the payment method from my account?
To remove your credit card information from your account, simply open your profile by clicking the hamburger icon in the top left corner of your screen on t...
Tue, 15 Oct, 2019 at 12:45 AM

Verifly Insurance Services, Inc. d/b/a Thimble Insurance Services (“Thimble”) is licensed as an insurance producer in the states where it offers insurance products on this website/app for sale. However, the insurance products on this website/app may not currently be available in all states including in the states where the insurance products have not been approved for use by the applicable insurance regulators. Thimble makes no representation that the insurance products on this website/app are appropriate or available for use in any particular jurisdiction. If you access this website/app from a jurisdiction where the insurance products generally or any insurance product specifically are not being offered for sale, you hereby acknowledge and agree that you are viewing this website/app for general informational purposes only.

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THE INSURANCE PRODUCTS PROVIDED ON THE THIMBLE PLATFORM AND VIA THE SERVICES ARE UNDERWRITTEN BY MARKEL INSURANCE COMPANY, EXCEPT FOR DRONE INSURANCE PRODUCTS WHICH ARE UNDERWRITTEN BY ONE OR MORE OF THE OTHER INSURANCE COMPANIES LISTED HERE.